Refund policy

Returns & Refunds

We want you to be satisfied with your purchase from Mother Holistic. If you would like to request a return, please contact us at support@motherholistic.com within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, products must be unused, unopened, and in their original packaging. For health, safety, and quality-control reasons, we generally cannot accept returns of products that have been opened, used, or had their safety seal removed.

Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If your order is damaged during shipment, defective, or you receive the wrong product, contact us at support@motherholistic.com as soon as possible and include your order number and photographs when applicable. We will review the issue and work with you to make it right.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card issuer.

Original shipping charges are non-refundable unless the return is the result of an error by Mother Holistic or the product arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped by Mother Holistic. Return instructions and the appropriate return address will be provided when your return is authorized.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@motherholistic.com. We will make every effort to accommodate the request; however, orders that have already entered fulfillment or have shipped cannot be canceled.

Contact Us

Questions regarding returns or refunds can be sent to:

Mother Holistic LLC
support@motherholistic.com
904-853-6685