Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Mother Holistic. The terms "we," "us," and "our" refer to Mother Holistic LLC ("Mother Holistic"). Mother Holistic operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Mother Holistic is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein ("Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or jurisdiction of residence.
To use the Services, including accessing or browsing our online store or purchasing products we offer, you may be asked to provide information including your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activity occurring through your account.
SECTION 2 – OUR PRODUCTS
Mother Holistic offers hemp-derived wellness products and other health and wellness products.
Products offered for sale are intended to comply with applicable federal and state laws and regulations. Product availability may vary by jurisdiction, and we reserve the right to restrict or refuse the sale or shipment of any product to any location where we determine that sale or shipment may be prohibited or restricted.
Mother Holistic does not represent that every product available through the Services is lawful for purchase, possession, or use in every jurisdiction. Customers are responsible for understanding and complying with the laws applicable to them.
We make every effort to accurately display and describe our products. However, product colors, appearance, packaging, labeling, ingredients, formulations, strengths, sizes, and availability may change from time to time.
All product descriptions are subject to change without notice. We reserve the right to discontinue products or limit quantities at any time.
SECTION 3 – HEMP PRODUCT INFORMATION AND DISCLAIMER
Certain products sold by Mother Holistic are derived from hemp.
Mother Holistic does not sell products for the purpose of diagnosing, treating, curing, or preventing any disease unless specifically authorized by applicable law.
Statements regarding our products have not necessarily been evaluated by the U.S. Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated otherwise and legally authorized.
Information provided through our website, product descriptions, educational materials, emails, social media, or customer service communications is provided for general informational purposes and is not intended as medical advice.
Individual responses to hemp-derived ingredients and other dietary or wellness ingredients may vary.
Customers who are pregnant, nursing, taking medication, have a medical condition, or have questions regarding the use of a product should consult an appropriate healthcare professional before use.
Customers are responsible for reviewing product labels, ingredient information, warnings, directions, and available Certificates of Analysis before using a product.
SECTION 4 – ORDERS
When you place an order, you are making an offer to purchase. Mother Holistic reserves the right to accept, decline, limit, or cancel an order for any lawful reason.
An order is not accepted until payment has been successfully processed and the order has been accepted by Mother Holistic.
Please review your order carefully before submitting it. We may be unable to modify or cancel an order once processing or fulfillment has begun.
If we decline, modify, or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or telephone number provided with the order.
Purchases are subject to our Return and Refund Policy.
SECTION 5 – PRICES AND BILLING
Prices, discounts, subscriptions, promotions, and product availability are subject to change without notice.
The price charged will generally be the price displayed at the time the order is placed.
Unless otherwise stated, posted prices do not include applicable sales taxes, shipping charges, handling charges, or other charges that may apply.
You agree to provide current, complete, and accurate purchase, billing, and account information.
You represent that you are authorized to use the payment method submitted with your order.
SECTION 6 – SHIPPING AND DELIVERY
Shipping and delivery dates are estimates and are not guaranteed.
Mother Holistic is not responsible for delays caused by shipping carriers, weather, governmental actions, natural disasters, incorrect customer information, or other events outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Mother Holistic reserves the right to restrict shipment of products to jurisdictions where a product may be prohibited or restricted.
SECTION 7 – INTELLECTUAL PROPERTY
The Services, including trademarks, trade names, logos, product names, text, graphics, photographs, product images, videos, educational materials, website designs, and other content, are owned by Mother Holistic, its affiliates, or its licensors and are protected by applicable intellectual property laws.
You may use the Services only for lawful personal and non-commercial purposes unless Mother Holistic provides prior written authorization.
No content may be reproduced, distributed, republished, modified, transmitted, or commercially exploited without prior written permission.
SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to services, applications, payment processors, shipping providers, or other tools operated by third parties.
We do not control all aspects of these third-party services and are not responsible for their independent acts, omissions, policies, or practices.
Use of third-party services may be subject to separate terms and privacy policies.
SECTION 9 – THIRD-PARTY LINKS
The Services may contain links to websites or services operated by third parties.
Mother Holistic is not responsible for the content, accuracy, availability, security, products, services, policies, or practices of third-party websites.
Customers should review the policies and terms of third-party websites before engaging in transactions with them.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Mother Holistic is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our store are transactions directly between you and Mother Holistic.
Shopify is not the seller of Mother Holistic products and is not responsible for the manufacture, formulation, labeling, fulfillment, shipment, use, or performance of products purchased from Mother Holistic.
SECTION 11 – PRIVACY
Personal information collected through the Services is handled according to our Privacy Policy.
Because our Services are hosted by Shopify, certain information may also be collected and processed by Shopify and other service providers necessary to operate our store, process payments, prevent fraud, fulfill orders, communicate with customers, and provide related services.
SECTION 12 – FEEDBACK AND REVIEWS
If you submit reviews, comments, photographs, testimonials, suggestions, ideas, or other content ("Feedback"), you grant Mother Holistic permission to use, reproduce, publish, display, distribute, and otherwise use that Feedback for lawful business and promotional purposes.
You represent that you have the necessary rights to submit the Feedback and that it does not violate applicable law or the rights of another person.
Mother Holistic reserves the right to remove unlawful, fraudulent, abusive, misleading, defamatory, obscene, or otherwise inappropriate content.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Information appearing through the Services may occasionally contain typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, availability, shipping charges, transit times, ingredients, packaging, or other information.
We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information as permitted by law.
SECTION 14 – PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to violate federal, state, local, or international law; infringe intellectual property rights; transmit malicious software; engage in fraud; impersonate another person; interfere with website security; scrape or improperly collect information; or engage in conduct that interferes with the operation of the Services.
Products purchased from Mother Holistic may not be used, distributed, transported, resold, or otherwise handled in violation of applicable law.
SECTION 15 – TERMINATION
We reserve the right to suspend or terminate access to the Services when reasonably necessary, including where we believe these Terms have been violated or the Services are being used unlawfully.
Obligations and liabilities incurred before termination will survive termination where applicable.
SECTION 16 – DISCLAIMER OF WARRANTIES
Information provided through the Services is made available for general informational purposes.
Except where otherwise required by law, the Services and products are provided "as is" and "as available."
Individual experiences with wellness products may vary.
Mother Holistic does not guarantee that any particular product will produce a particular result for any individual.
Nothing on the website should be interpreted as medical advice or as a substitute for consultation with a qualified healthcare professional.
SECTION 17 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MOTHER HOLISTIC LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Mother Holistic LLC and its affiliates, owners, officers, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, costs, or reasonable attorneys' fees arising from your violation of these Terms, violation of applicable law, or violation of the rights of another party.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Failure by Mother Holistic to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms and the policies referenced herein constitute the agreement between you and Mother Holistic regarding your use of the Services.
SECTION 21 – ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without prior written consent from Mother Holistic.
Mother Holistic may assign or transfer its rights and obligations as permitted by applicable law.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements through which Mother Holistic provides products or Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.
To the extent permitted by applicable law, disputes arising from or relating to these Terms or the Services shall be brought in the appropriate state or federal courts located in Florida.
SECTION 23 – HEADINGS
Headings are provided for convenience only and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms from time to time.
Material changes will be posted through the Services or otherwise communicated where required by applicable law.
Your continued use of the Services following the effective date of revised Terms constitutes acceptance of those Terms to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Mother Holistic
Email: support@motherholistic.com
Jacksonville Beach, Florida
Phone: 904-853-6685